Our commitment to our customers and partners worldwide
We stand behind the quality and reliability of our products and solutions.
Tianx is committed to providing advanced technologies and reliable support worldwide. If you have any questions about this warranty or need assistance, please contact us at contact@tianxpower.com
At Tianx, we aim to deliver high-quality products and solutions that meet your exact needs. If you ever receive a product that does not meet our quality standards or your expectations, we’re here to make it right.
You may request a return if:
To be eligible for a return, please ensure:
If you need to return a product:
For approved returns:
Once your returned item is received and inspected:
Custom-made or specially configured products may not be eligible for return unless defective or damaged, in accordance with your agreement.
Your satisfaction is important to us. We’re committed to providing reliable solutions, responsive support, and a hassle-free return experience — so you can focus on what matters most: powering innovation.
If you have any questions about our Return Policy, please reach out to us at contact@tianxpower.com, we’re here to help!
At Tianx, we stand behind the quality and reliability of our products and solutions. This Limited Warranty outlines our commitment to our customers and partners worldwide.
Tianx warrants that its products are free from defects in material and workmanship under normal use and service, in accordance with applicable specifications and instructions provided by Tianx.
Unless otherwise specified in a written agreement, the standard warranty period is 12 months from the date of delivery to the original purchaser.
If a product is proven to be defective within the warranty period, Tianx’s sole obligation, at its discretion, will be to:
This warranty does not cover:
Except as expressly stated above, Tianx makes no other warranties, express or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose. To the fullest extent permitted by applicable law, Tianx’s liability under this warranty shall not exceed the purchase price of the product in question.
To make a claim under this warranty, customers must:
This warranty is governed by and construed in accordance with the laws of the jurisdiction in which Tianx is registered, without regard to its conflict of law principles.
We’re here to help — find answers to the most common questions about working with Tianx below.
Once your order is confirmed, you’ll receive an order confirmation and tracking details by email. For updates, please reach out to contact@tianxpower.com with your order number.
While we strive for timely deliveries, occasional delays can happen. If your shipment is delayed, our logistics team will work quickly to resolve it and keep you updated.
Technical datasheets and product documents are available on our website and through your Tianx account representative. For detailed questions, contact our technical team at contact@tianxpower.com.
Absolutely. Tianx specializes in custom design, product development, and ODM collaboration to meet unique project needs. Let’s talk, reach out to contact@tianxpower.com.
Please notify Tianx Customer Support within 30 days of delivery if your product is defective or incorrect. Our team will guide you through the return process and provide instructions.
We offer a Limited Warranty covering defects in materials and workmanship under normal use. For full details, please visit our Warranty Policy link.
Our technical experts are here to assist with installation, application support, and troubleshooting. Contact us at contact@tianxpower.com anytime.
Onsite or remote support may be available depending on your project scope and location. Please speak with your Tianx account manager to learn more.
A: We accept standard B2B payment methods, including bank transfers and approved credit terms, as outlined in your sales agreement.
For invoice or payment inquiries, please contact our finance team at contact@tianxpower.com with your invoice number.
Tianx never requests payment during recruitment and only communicates from official email addresses ending with contact@tianxpower.com. If you receive a suspicious job offer or message, please report it immediately.
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